Privacy Policy

1. Information We Collect

We may collect the following types of personal information:

• Identity information: Name, date of birth, gender
• Contact information: Email address, phone number, postal address
• Membership information: Membership type, attendance history, class bookings, and account details held in our member management system (GymMaster)
• Health information: Health conditions, injuries, or fitness-related information you provide to enable safe participation in classes and training
• Payment information: Transaction records (payment card details are processed securely by our third-party payment processor and are not stored by us)
• Communications: Messages sent via our website contact form, chatbot, email, or SMS
• Website usage data: IP address, browser type, pages visited, and analytics data (see section 7)

2. How We Collect Information

We collect personal information through:

• Membership registration and sign-up forms
• Class bookings and attendance tracking via GymMaster
• Online contact and enquiry forms on our website
• Email newsletter sign-up (managed via MailerLite)
• Our website chatbot
• Phone, email, SMS, and in-person communications
• Automatically through website analytics (Microsoft Clarity, Pirsch)

3. How We Use Your Information

We use your personal information to:

• Manage your membership and class bookings
• Provide fitness classes, personal training, and massage services
• Communicate with you about your membership, bookings, and our services
• Process payments for memberships, services, and products
• Send you newsletters, promotions, and updates (with your consent — you may unsubscribe at any time)
• Improve our services, facilities, and website experience
• Comply with legal obligations

4. How We Store and Protect Your Information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Measures include:

• Secure electronic storage with encryption
• Password-protected systems and restricted access
• Regular review of security practices

5. Third-Party Services

We use the following third-party services to operate our business. Your information may be shared with these providers solely for the purposes described:

• GymMaster — member management, class bookings, attendance tracking
• MailerLite — email newsletter delivery and subscriber management
• Stripe — secure payment processing
• Microsoft Clarity — anonymous website usage analytics and heatmaps
• Pirsch — privacy-friendly website analytics (no cookies)

We will not sell, rent, or trade your personal information to any other third party.

6. Your Rights

Under Australian privacy law, you have the right to:

• Access your personal information held by us
• Request correction of inaccurate or incomplete information
• Withdraw consent for marketing communications at any time
• Lodge a complaint if you believe your privacy has been breached

To exercise any of these rights, please contact us using the details below.

7. Cookies and Website Analytics

Our website uses Microsoft Clarity for anonymous usage analytics and heatmaps, and Pirsch for privacy-friendly analytics that does not use cookies. You can manage cookie preferences through your browser settings. These tools help us understand how visitors use our website so we can improve the experience.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date. We encourage you to review this page periodically.

9. Contact Us

If you have any questions about this Privacy Policy, wish to access or correct your information, or wish to make a complaint, please contact us:

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).